Patient Feedback


At Ainsty Dental we value feedback from all of our patients so that we can improve our practice and most of all, improve your experience. We would be grateful if you could take the time to answer a few short questions and let us know how you felt about your experience with us.

Appointments

1) It was easy to make my first appointment.
AgreeUnsureDisagree

2) The receptionist was polite and helpful.
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3) I received a reminder of each of my appointments.
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4) It was easy to schedule a convenient appointment.
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5) Appointment options were given that suited my schedule.
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6) I was seen on time for my appointments; if not, I was given a reason for the delay.
AgreeUnsureDisagree

Facilities

7) The practice location and parking were convenient.
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8) The reception are was neat and clean.
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9) The equipment was clean and presentable.
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10) The temperature in the practice was comfortable.
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11) The lighting in the practice was sufficient.
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12) The music in the practice was pleasant.
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Staff

13) The dentist was professional and courteous.
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14) The dental hygienist was professional and courteous.
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15) The dental nurse was professional and courteous.
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16) The dentist was considerate and sensitive to my needs.
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17) The dental hygienist was considerate and sensitive to my needs.
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18) The dental nurse was considerate and sensitive to my needs.
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19) Other practice members were courteous and helpful.
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Comments:

Treatment

20) My proposed dental treatment was clearly explained.
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21) Any questions I had were answered.
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22) I was given treatment alternatives.
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23) My dental treatment was completed efficiently and in a timely manner.
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24) I was pleased with the quality of my dental treatment.
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25) The dental treatment was completed to my satisfaction.
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26) The fees were explained prior to my treatment appointment.
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27) The fees for my treatment were fair.
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28) I plan to remain a patient at Ainsty Dental Practice.
AgreeUnsureDisagree

Comments:

Additional Comments:

What I liked best about the practice was:

What I liked least about the practice was:

In what way(s) could we have made your experience better?