On the day of your appointment

• Please ensure that you have used the bathroom before you attend for your appointment as the use of toilet facilities is restricted at this time.
• Only yourself and if needed a designated carer will be allowed to enter the practice so where ever possible attend alone and bring minimal personal items with you.
• The front door will be locked so please ring the doorbell to let reception know you are waiting or call us from you mobile on 01904 786196.
• We will complete a Covid-19 questionnaire on your arrival at the practice.
• There may be a short wait outside if the surgeries are already in use or a patient is occupying the reception area.

Entering the practice

• We will call you in when it is time for you to enter the practice.
• On entry we will ask you to sanitise your hands.
• Any items that you have brought, e.g. coats, mobile telephones, will be placed in a sealable box.
• You will be guided into a treatment room using social distancing rules. Please avoid touching anything, the nurse will open any doors.

Treatment room

• You will enter the treatment room where the dentist and nurse will be waiting in the appropriate PPE.
• With the PPE it may be difficult to hear the dentist so please let them know if you are struggling.
• Additional PPE is currently required particularly during treatment so please don’t be alarmed by our appearance.

Leaving the practice

• Following your treatment, our receptionist will once again ask you to sanitise your hands.
• Card payments are our preferred option for payments currently.
• Our receptionist will then make any future appointments required and provide confirmation by text or email.
• Paper treatment plans or postoperative instructions will be scanned and emailed to you if necessary.
• Finally the receptionist will open the door for you to leave.

After your appointment

• Please contact the practice if you experience any Covid-19 symptoms within the next 14 days of your appointment.