Compliments, Comments and Complaints
We are happy to consider any suggestions you may have that would improve the service we provide.
Comments and compliments are always welcome. We also operate a Practice Complaints Procedure for dealing with complaints which adheres to National Criteria. Our Practice Manager will give you further information and a leaflet giving details of the procedure is available from Reception.
Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.
HELP US TO HELP YOU.
We’re always delighted to hear feedback about our services, please use the form to the right to let us know your thoughts!
To Give us Feedback you can also:
1. Email us at [email protected]
2. Write to Stephen Davies, Ainsty Dental Practice, 177 Boroughbridge road, York, YO26 6AR.
3. Fill in a form available from our reception and and place it in our suggestion’s box.
We hope that, if you have a problem, you will make use of our practice complaints procedure. We believe this will provide the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. However this does not affect your right to complain to the Dental Complaints Service, if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation. If you wish further advice you should contact:
Dental Complaints Service
2 Lansdowne Road
Tel. 08456 120 540
mail: [email protected]
Web address: www.dentalcomplaints.org.uk
You may also like to contact The General Dental Council for more advice
The General Dental Council
37 Wimpole Street
Tel. 020 7887 3800
E-mail: [email protected]
Web address: www.gdc-uk.org
For those patients registered with this practice with Denplan can contact Denplan by telephone for advice: 0800 169 7220